Terms of Service

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These Terms of Service are the agreement between you and Warm Heart Gifts, 688 Millsap Road, Fayetteville, AR 72703, US (“Warm Heart Gifts”, “we”, “us”), for using warmheartgifts.com and buying from us. They explain how orders are formed, what we promise about the personalised gifts we make, what we ask of you, and how disagreements are handled. We have tried to write them in plain language. Please read them before you place an order; by using the site or ordering, you agree to them. If you do not agree, please do not use the site. Questions about these Terms can be sent to support@warmheartgifts.com.

Key points

  • We make each ornament, mug, shirt and canvas print to order, using the names, dates and words you give us.
  • Making takes 1–3 business days; free shipping to the US, Canada, Australia and New Zealand usually takes 7–14 business days.
  • You can change or cancel an order free of charge within 24 hours, if it has not shipped.
  • Every item, including personalised items, can be returned within 60 days of delivery, and we pay the return postage.
  • Refunds reach your original payment method within 7 days after the return is received and approved.
  • You are responsible for the text you ask us to print, and for having the right to use any names or images you send.
  • These Terms are governed by the laws of the State of Arkansas, United States.

1. Who can use the site

You may use warmheartgifts.com if you are at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. If you are younger, a parent or guardian must place the order and accept these Terms. Our shop sells to customers with delivery addresses in the United States, Canada, Australia and New Zealand; checkout does not accept other destinations.

You may create an account to see past orders, but an account is never required. If you create one, keep your password private and tell us straight away if you think someone else has used your account. You are responsible for activity on your account that results from not keeping your password safe.

2. Personalised products and how we make them

Most of our products are made after you order, from blank ornaments, mugs, shirts and canvas into a finished gift carrying the text you choose. Because each piece is printed individually:

  • Product photos are illustrations. Images on product pages show the design with sample text. Your gift will carry your text, which may change how the lines break, how large the letters are and how much space surrounds them.
  • Colours can vary slightly. Screens show colour differently, and printing on ceramic, wood, cotton and canvas gives slightly different results on each material. A small difference in shade from what you see on screen is not a defect.
  • Materials vary naturally. Wooden ornaments carry their own grain; cotton shirts can vary slightly in size between production batches within normal tolerances. These are features of the materials, not faults.
  • Sizes are described on each product page. Please check our Size Guide before choosing a shirt size.

We describe our products as accurately as we can. If an item you receive is materially different from its description, for example the wrong product, the wrong size from the one you selected, or a print that does not match the text you entered, our Returns & Exchanges Policy applies and you will not be out of pocket.

3. The text and images you provide

When you personalise a gift, you give us text and, where a product offers it, images. You confirm that:

  • you have the right to use any names, words, photos or images you send us, and that printing them does not break anyone else’s rights, such as copyright or trademark;
  • the content is not unlawful, threatening, hateful, harassing, obscene or defamatory, and does not include another person’s private information without their permission;
  • you have checked the spelling, dates and punctuation, because we print the text exactly as you enter it.

We read orders before printing and may refuse to print content that we reasonably believe breaks these rules, including team names, logos, brand names, licensed characters or song lyrics that we are not permitted to reproduce. If we refuse, we contact you to suggest a change, and if we cannot agree, we cancel the order and refund it in full. You give us permission to use your content only to make, ship and support your order. We do not publish it, sell it or use it for marketing.

4. Prices and availability

All prices are shown in US dollars. Prices include the personalisation described on the product page. Shipping to our four destinations is free. We do not currently add sales tax at checkout; the total you see before paying is what we charge. Import duties or taxes charged by Canada, Australia or New Zealand on arrival are set by those countries and paid by the recipient, as explained on our Shipping & Delivery page.

We may change prices, products and designs at any time, but a change never affects an order we have already accepted. If a price is shown incorrectly because of an obvious technical error, we will contact you before making the order and give you the choice of continuing at the correct price or cancelling for a full refund.

5. Placing an order and how the contract forms

When you place an order, you make an offer to buy the items in your cart. We send an automatic email confirming that we received your order; that email is not yet acceptance. The contract between us is formed when your payment is successfully authorised and we begin making your order, or when we send you an email confirming that your order is in production, whichever comes first.

We may decline or cancel an order before the contract forms, or cancel an accepted order in limited cases, for example if the personalisation cannot be printed clearly and we cannot reach you within 7 days, if payment cannot be verified, if the delivery address is outside our four countries, or if we suspect fraud. In each case we tell you why and refund anything you paid in full.

6. Payment

The payment methods available for your order are shown at checkout before you pay; see our Payment Methods page. Payments are handled by the payment provider shown at checkout under its own terms; we never see or store your full card number. You confirm that you are authorised to use the payment method you choose. Your payment is taken when you place your order.

If a payment is reversed after the order has shipped, for example through a chargeback that is later found to be unjustified, we may ask you to pay the amount again or return the goods. Please contact us before opening a dispute; we can usually resolve a problem faster directly.

7. Making time, shipping and risk

We make each order in 1–3 business days and ship it free from the United States. Delivery to the United States, Canada, Australia and New Zealand usually takes 7–14 business days after dispatch. These times are estimates, not guaranteed dates, because carriers and customs offices control part of the journey. If your parcel is late, lost or damaged, our Shipping & Delivery policy explains how we remake, resend or refund.

Ownership of the goods passes to you when we hand the parcel to the carrier. The risk of loss or damage stays with us until the parcel is delivered to the address you gave. If a parcel is delivered correctly according to tracking and later goes missing, we will still help as described in our shipping policy, but we cannot promise a replacement in every case.

8. Changes and cancellations

You may change or cancel your order free of charge within 24 hours of placing it, as long as it has not shipped. After that, we will try to help until the parcel is handed to the carrier, but we cannot guarantee a change once printing has started. The details are on our Cancel or Change an Order page.

9. Returns and refunds

Every product, including personalised items, may be returned within 60 days of delivery, for any reason. We pay the return postage for every return. There are no restocking fees. Refunds reach your original payment method within 7 days after the return is received and approved, or after a photo claim or cancellation is approved. The full rules are in our Returns & Exchanges Policy and Refund Policy, which form part of these Terms.

Nothing in these Terms limits any right you have under consumer law where you live. If your local law gives you more than we promise here, you keep that larger right.

10. Promotions

We do not currently run discount codes. If we offer a promotion in the future, its rules, start and end dates and any exclusions will be shown with the offer. Promotions cannot be combined unless the offer says so, have no cash value, and cannot be applied to orders already placed.

11. Reviews and other content you submit

Verified buyers may leave a review of a product. Reviews must be honest, based on your own experience, and must not include personal information about other people, offensive language or promotional links. We publish genuine reviews whether they are positive or negative, but we may remove reviews that break these rules. We never pay for reviews, write reviews ourselves or edit what a reviewer says. By posting a review, you allow us to display it on the site with the name you choose.

12. Our intellectual property

The Warm Heart Gifts name, the heart-in-hands logo, our designs, product layouts, photographs, page text and the arrangement of the site belong to Warm Heart Gifts or are used with permission. You may view and share links to our pages for personal, non-commercial purposes. You may not copy our designs to sell them, reproduce our text on another site, or use our name or logo in a way that suggests we endorse you. Our Intellectual Property Policy and DMCA page explain how to report a concern.

13. Acceptable use of the site

When you use the site, please do not:

  • try to gain access to accounts, orders or systems that are not yours;
  • send automated traffic, scrape the site at a rate that affects other visitors, or test vulnerabilities without our written permission;
  • upload or send malicious code;
  • place orders with payment details you are not authorised to use;
  • use the site to harass anyone, including by ordering gifts carrying abusive messages addressed to them.

We may suspend access or cancel orders connected to this kind of use.

14. Disclaimers

We work to keep the site accurate and available, but it is provided as it is, and we cannot promise it will always be free of errors or interruptions. Mugs are ceramic and ornaments may be ceramic, wood or acrylic; please follow the care notes on each product page, keep fragile pieces away from small children, and do not use a damaged mug. Shirts should be washed according to the label. We are not responsible for damage caused by use contrary to those notes.

15. Limitation of liability

To the extent the law allows, our total liability to you for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as a missed occasion, that we could not reasonably have foreseen when you placed your order. This does not limit liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or for your rights under consumer protection laws.

16. Indemnity

If someone brings a claim against us because content you asked us to print breaks their rights, for example a copyrighted image or a trademarked logo you told us you had permission to use, you agree to cover our reasonable costs of dealing with that claim, to the extent the law allows. This does not apply where we were at fault.

17. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, carrier strikes, customs closures, power or internet outages, or public health measures. If such an event affects your order, we will tell you, keep you informed, and offer a full refund if the delay becomes unreasonable.

18. Governing law and disputes

These Terms are governed by the laws of the State of Arkansas, United States, without regard to its conflict-of-law rules. If you have a complaint, please write to us first at support@warmheartgifts.com; most problems can be solved by a conversation. If we cannot resolve it together within 30 days, either of us may take the dispute to the courts located in Washington County, Arkansas, unless the consumer law of your country or state gives you the right to bring proceedings where you live, in which case you keep that right.

19. Gift orders and recipients

Many orders are sent straight to someone else. When you order a gift for another person, you are still the buyer and these Terms apply between you and us. The recipient may contact us about delivery problems, damage or a return, and we will help them directly, but we will not share the price, your payment details or your other orders with them. A refund for a returned gift goes to the payment method you used, unless you ask us in writing to arrange an exchange for the recipient instead.

Please make sure the recipient is happy to receive a parcel at the address you give. Some workplaces, hospitals, care homes and military facilities have rules about personal deliveries; if a parcel is refused because of such a rule, we contact you to arrange another address.

20. Your rights under local consumer law

We sell to customers in four countries, and each has its own consumer protections. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including the right to a replacement or refund for a major failure. In New Zealand, the Consumer Guarantees Act 1993 gives you rights when goods are faulty or not as described. In Canada, provincial consumer protection laws may give you additional rights. In the United States, state consumer protection laws may apply. Nothing in these Terms takes away any of those rights; our 60-day return promise and free return postage are offered in addition to them.

21. Electronic communications

When you order or write to us, you agree that we may communicate with you electronically, mainly by email, about your order, your questions and changes to these Terms. Emails we send about your order, such as confirmations, change confirmations, shipping notices and refund confirmations, count as written notice. Please add support@warmheartgifts.com to your contacts so that these emails reach your inbox rather than your spam folder. We never ask for passwords or full card numbers by email.

22. Care and safe use of our products

Our mugs are intended for hot and cold drinks; handle them with care when full, and stop using a mug that is chipped or cracked. Follow the care notes on each product page for dishwasher and microwave use. Ornaments are decorative items, not toys; small parts, hooks and ribbons should be kept away from young children and pets. Canvas prints should be hung on a wall fixing suitable for their weight and kept out of direct, constant sunlight and damp rooms to keep their colours. Shirts should be washed inside out at the temperature on the care label and not ironed directly on the print. Following these notes keeps your gift looking the way it did when it arrived.

23. Accessibility

We want everyone to be able to browse and order comfortably. Our pages use clear headings, readable type sizes and colours chosen for contrast, and every image slot carries a text description. If any part of the site is difficult to use with your device or assistive technology, write to us and we will help you place your order by email and work to fix the problem.

24. Feedback and ideas

We welcome suggestions about our designs, products and service. If you send us an idea, you agree that we may use it without paying you or crediting you, unless we agree otherwise in writing. This does not apply to the personal text and images you send for your own order, which remain yours and are used only to make that order.

25. Privacy

Our Privacy Policy explains how we handle the personal information you give us, including the names and dates printed on your gifts. It forms part of these Terms.

26. Errors on the site

We check product pages carefully, but occasionally a description, a photo, a size or a price may contain a mistake. When we find one, we correct it on the site as soon as possible. If the mistake affects an order you have already placed, we tell you before making the gift and let you choose whether to continue with the corrected details or cancel for a full refund. We will not hold you to an order based on information that was wrong because of our error, and we will not ask you to pay more than the price you saw at checkout without your agreement.

If you notice something on the site that looks wrong, such as a broken link, a typo in a policy or a product photo that does not match its description, we would be grateful if you told us at the address below.

27. Changes to these Terms

We may update these Terms from time to time, for example when we connect a payment provider, add a product type or change our policies. The version that applies to your order is the one shown on the site when you placed it. The date at the top of this page shows when the Terms were last changed.

28. General

If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these Terms to someone else without our agreement; we may transfer ours to a business that takes over our shop, and your rights will not be reduced. These Terms, together with the policies linked from them, are the whole agreement between us about your use of the site and your orders.

29. Contact us

Warm Heart Gifts, 688 Millsap Road, Fayetteville, AR 72703, US. Email: support@warmheartgifts.com. We reply within 1 business day. You can also submit a ticket or visit our Help Center.