FAQs

Each product page explains what can be personalised and how. Type the text exactly as you want it printed, including capital letters, accents and punctuation. Where a product page does not have its own personalisation field, write your text in the Order notes box at checkout, and say which item it belongs to if your order has more than one. We read every order before printing and write to you if anything is unclear.

We print exactly what you type, because names are personal and an unusual spelling may be deliberate. If something looks like an obvious slip, for example a name spelled two different ways in the same order, we pause and ask before printing. Please read your text aloud, letter by letter, before you place the order.

It depends on the design and the length of the names. Product pages describe the space available. If you are planning a long list, such as every grandchild in a large family, write to us before ordering or add a note at checkout. If a name will not fit clearly, we tell you and wait for your answer; we never shorten a name without asking.

We do not currently send individual proofs for every order. The design on the product page shows the layout, and your text takes the place of the sample text. If you are unsure how something will look, write to us before ordering and we will describe it, or suggest a layout that suits your words.

No. These belong to other people, so we cannot print them. You can make the gift just as personal with your own words, a date or a place. Our Intellectual Property Policy explains what we can and cannot print, with suggestions.

Yes. Write to us within 24 hours of placing your order with the order number and the corrected text in full. If the order has not shipped, the change is free. After 24 hours we still try to help until the parcel ships, but printing may already have started. See Cancel or Change an Order.

Yes, free of charge within 24 hours of ordering, as long as it has not shipped. We refund everything you paid within 7 days of confirming the cancellation. Once a parcel has shipped, it cannot be cancelled, but you can return it within 60 days.

Check your spam or promotions folder first. If nothing is there after an hour, write to us with your name, the email address you used and the approximate time of the order, and we will find it. Please do not place the same order again until we reply.

No. You can check out as a guest. An account simply lets you see past orders in one place.

We make each order in 1–3 business days, then the carrier usually delivers within 7–14 business days to the United States, Canada, Australia and New Zealand. Altogether that is about 8–17 business days. These are estimates, not guaranteed dates. See Shipping & Delivery for the full timeline.

Nothing. Shipping is free on every order to our four countries, with no minimum spend and no code.

The United States, Canada, Australia and New Zealand, from the USA. Checkout does not accept addresses in other countries.

Orders to Canada, Australia and New Zealand may be charged import duties or taxes by those countries on arrival. These are not included in our prices and are paid by the recipient if requested. We do not currently add sales tax at checkout.

Yes. Enter their name and address as the shipping address. We do not put prices or receipts inside gift parcels. You can add a short gift message in the Order notes box at checkout.

International parcels often pause while they move between carriers. If tracking has not updated for 7 business days, or the parcel is 7 business days past the latest estimate, write to us. We open an investigation with the carrier, and if it is not resolved within 5 business days we remake your gift or refund you. See Order Tracking.

Yes. Every item, personalised or not, can be returned within 60 days of delivery for any reason. Please contact us first so we can send a return authorisation.

We do, for every return, including a change of mind. We send a prepaid label or reimburse a reasonable tracked postage cost. There are no restocking fees.

Within 7 days after your return is received and approved, your photo claim is approved, or your cancellation is confirmed. Refunds go back to your original payment method. See our Refund Policy.

We are sorry. Send photos of the box, the shipping label and the damage within 60 days of delivery. We remake and resend your gift for free or refund you, and you usually do not need to send the broken piece back. See Returns & Exchanges.

Yes, within 60 days of delivery. Send it back unworn with the free return label and we print the new size with the same personalisation. If the new size costs the same, you pay nothing more.

Unisex sizes S to 3XL. Unisex sizing runs a little roomier than many women’s cuts. Our Size Guide explains how to choose by measuring a shirt that already fits.

Each mug’s product page has its own care notes, and those notes are the ones to follow. As a general habit, hand washing keeps printed designs looking new for longer, and a chipped or cracked mug should not be used.

Ceramic, wood or acrylic, depending on the design, in circle, heart or star shapes. Each product page names the material. Ornaments are decorations, not toys, so keep them away from very young children.

Wrapped canvases are stretched around a wooden frame and framed canvases sit inside a slim frame. Each product page describes how it hangs. Sizes run from 8×10 to 24×36 inches.

Count back about 17 business days from the day you need the gift, and add a few more days from late November, when carriers in all four countries slow down. If your date is close, write to us with the delivery address before ordering and we will tell you honestly whether we think it can arrive in time. See our Christmas gifts.

It is usually best to wait until the name is settled, because we print exactly what you send. If you order early with a placeholder, you can update the name free of charge within 24 hours, and later only if the ornament has not been printed. A returned ornament is always possible within 60 days.

Most families choose the name and two dates, sometimes with a short line the person used to say. Simple wording reads best on a small ornament. If you would like help, write to us; we will answer gently and without hurry. See our In Memory collection.

Yes. Add one shirt per person in the size each person needs, with the same personalisation, or write in the Order notes box which name belongs on which shirt. If one size is wrong, only that shirt needs to be exchanged.

Yes, within our four countries. Include the ward, room or department and the recipient’s full name, because mail rooms often hold parcels that do not name a person clearly. Tracking will show when the building received it.

Yes. Mugs and ornaments with each person’s name and the wedding date are popular thank-you gifts for parents and the wedding party. Each item is personalised individually, so check every name carefully. See Wedding & Engagement.

Yes. Write a short message, about 30 words, in the Order notes box at checkout. We read every note before the gift is made and will email you if a message cannot be included with your order.

We make and ship each order as soon as it is ready, usually within 1–3 business days, and we cannot hold finished gifts for a later date. If you want a gift to arrive close to a specific day, order about 8–17 business days before it.

The payment options available for your order are shown at checkout before you pay, and only those are accepted. All prices are in US dollars. See Payment Methods.

We do not currently offer discount codes, gift cards or store credit, so checkout has no code field. Any genuine future offer will appear on warmheartgifts.com itself.

We use them only to make, ship and support your order. We never sell them or use them for marketing. You can ask us to remove the personalisation text from a past order. See our Privacy Policy.