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\nThis Privacy Policy explains what personal information Warm Heart Gifts collects when you visit warmheartgifts.com or order from us, why we collect it, who we share it with, how long we keep it and the choices you have. Personalised gifts carry unusually personal details: the names of children and grandchildren, wedding dates, the dates of a birth or a death. We treat those details with the care they deserve, use them only to make and deliver your gift and to help you afterwards, and never sell them. The business responsible for your information is Warm Heart Gifts, 688 Millsap Road, Fayetteville, AR 72703, US. You can reach us about privacy at support@warmheartgifts.com.
\nWe do not ask for, and ask you not to send us, card numbers, bank details, passwords or government identification numbers by email or ticket.
\nWhen you browse the site, our servers and our content delivery network record standard technical information: your IP address, browser type, device type, the pages you request, the time of the request and the page that referred you. This information keeps the site working and secure, helps us find errors and protects us against automated abuse. We do not currently use third-party analytics, advertising pixels or tracking tools.
\nWhen a payment provider is connected to the shop, it tells us whether your payment was approved and gives us a transaction reference and the last few digits or type of your payment method. It never shares your full card number with us. Delivery carriers share tracking events for your parcel, such as “in transit” or “delivered”. If you contact us through a third-party platform, we receive what that platform passes to us.
\n| Purpose | \nInformation used | \nReason we are allowed to | \n
|---|---|---|
| Making your personalised gift | \nPersonalisation text, product choices, order notes | \nTo perform our contract with you | \n
| Delivering your order | \nRecipient name, shipping address, phone number if given | \nTo perform our contract with you | \n
| Payment and fraud prevention | \nBilling details, transaction reference, IP address | \nContract and our legitimate interest in preventing fraud | \n
| Order emails and support | \nEmail address, order history, your messages and photos | \nContract and legitimate interest in helping you | \n
| Returns, refunds and claims | \nOrder details, photos, return tracking | \nContract and legal obligations | \n
| Site security and error fixing | \nTechnical data and server logs | \nLegitimate interest in a safe, working site | \n
| Accounting and tax records | \nOrder totals, dates, billing address | \nLegal obligation | \n
We do not send marketing emails at this time. If we ever offer a newsletter, it will be a separate, unticked choice, and every email will include a one-click unsubscribe link. We will never use the names or dates printed on your gift to market to you or to the recipient.
\nWe share personal information only with the service providers who help us run the shop, and only as much as each one needs:
\nWe may also disclose information when the law requires it, to protect our customers or our business against fraud, or as part of a sale or reorganisation of the business, in which case this policy would continue to apply to your information. We do not sell personal information, and we do not share it for cross-context behavioural advertising.
\nOur site uses a small number of cookies that are needed for it to work:
\nWe do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings, but the cart and checkout will not work without the essential ones.
\nWe keep order records, including the personalisation text, for as long as we need them for tax and accounting obligations, usually up to seven years, and so that we can help if you contact us about an older order. Support messages and photos are kept for up to two years after the conversation ends. Server logs are kept for a short period, normally no more than 90 days. If you delete your account, we remove your login details but keep order records we are required to keep.
\nIf you would like the personalisation text on a past order removed sooner, for example the names on a memorial ornament, write to us. Where the law allows, we will remove or mask it while keeping the rest of the record.
\nThe whole site is served over an encrypted HTTPS connection. Access to order data is limited to the people who need it to make, ship or support your order, and accounts used to manage the shop are protected with strong passwords. Payment details are handled by the payment provider and never stored on our servers. No system is perfectly secure; if we ever learn of a breach that affects your information, we will tell you and the relevant authorities as the law requires.
\nDepending on where you live, you may have the right to:
\nTo make a request, write to support@warmheartgifts.com from the email address used on your order. We may ask a simple question to confirm it is you, and we answer within 30 days. We do not charge for requests and do not treat you differently for making one. Residents of California and other US states with privacy laws, and of Canada, Australia and New Zealand, can use the same address for requests under their local laws.
\nOur shop is meant for adults. We do not knowingly collect personal information from children under 13 who use the site. Names of children often appear in the personalisation text of a gift, because the gift is about them; that text is given to us by the adult who places the order, and we use it only to make the gift. If you believe a child has given us information directly, write to us and we will delete it.
\nWarm Heart Gifts is based in the United States, and our servers are in the United States. If you visit or order from Canada, Australia, New Zealand or elsewhere, your information is transferred to and processed in the United States, where privacy laws may differ from those in your country. We apply the protections described in this policy wherever your information is handled.
\nOur pages may link to carrier tracking pages or payment provider pages. Those sites have their own privacy policies, and we are not responsible for how they handle your information. We recommend reading their policies when you visit them.
\nWe may update this policy when our services, providers or legal obligations change, for example when a payment provider is connected or if we start offering a newsletter. The date at the top shows the latest version. If a change is significant, we will say so on this page and, where appropriate, by email before it takes effect.
\nFor any question about privacy or this policy, write to support@warmheartgifts.com, or post to Warm Heart Gifts, 688 Millsap Road, Fayetteville, AR 72703, US. Related pages: Terms of Service, Contact Us and Help Center.
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