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\nThis page explains how paying for a Warm Heart Gifts order works: which currency we use, where you see the payment options for your order, when your money is taken, how your payment details are protected, and what to do if a payment does not go through. We keep it deliberately plain. The payment options available for your order are always listed at checkout, on the last step before you pay, and only the options shown there can be used. We do not display card or wallet logos on the site unless that method is active at checkout.
\nWhen you reach the final step of checkout, after entering your contact and delivery details, you see a list of payment options for your order. That list is the authoritative answer to “how can I pay?”. It depends on what is currently connected to our shop and, for some providers, on the country of your billing address. If an option is not on that list, it is not available for your order, even if you have seen it elsewhere.
\nWe are in the process of connecting our payment provider. Until that is complete, checkout may not show a payment option, and orders cannot be placed. Once a provider is connected, this page will name it and describe the options it offers, and checkout will show them. If you would like to order before then, write to us and we will let you know as soon as checkout is ready.
\nEvery price on warmheartgifts.com is in US dollars. If you pay with a card or account in Canadian, Australian or New Zealand dollars, your bank or provider converts the amount at its own exchange rate and may add a foreign transaction fee. Those charges come from your bank, not from us, so it is worth checking your card terms before ordering from outside the United States.
\n| Part of the total | \nAmount | \nNotes | \n
|---|---|---|
| Items and personalisation | \nThe price shown on each product page | \nPersonalisation described on the page is included in the price | \n
| Shipping | \n$0.00 | \nFree to the US, Canada, Australia and New Zealand, no minimum | \n
| Sales tax | \nNot added at checkout | \nWe do not currently add sales tax to orders | \n
| Import duties and taxes | \nNot included | \nMay be charged by Canada, Australia or New Zealand on arrival and paid by the recipient | \n
| Payment fees | \nNone from us | \nYour bank may charge for currency conversion | \n
Your payment is taken when you place your order. Because every gift is made to order, we only start printing once the payment has been approved. If you change your order within 24 hours and the new total is higher, we tell you the difference and only take it after you agree. If the new total is lower, we refund the difference within 7 days. If you cancel within 24 hours and the order has not shipped, we refund everything you paid. See Cancel or Change an Order.
\nEvery page of warmheartgifts.com, including checkout, is served over an encrypted HTTPS connection; your browser shows a padlock in the address bar. Payment details are entered into, or handed over to, the payment provider shown at checkout, which processes them under its own security standards. We never see, receive or store your full card number or security code, and we would never ask for them by email, by phone or in a support ticket.
\nAfter a successful payment we receive only what we need to fulfil and support your order: confirmation that the payment was approved, a transaction reference, and, depending on the provider, the type of payment method and the last few digits of a card. That information is handled as described in our Privacy Policy.
\nA declined payment is frustrating, especially the week before a birthday. It is almost always resolved by one of these steps:
\nA declined attempt does not create an order, and you are not charged. Some banks briefly show a pending authorisation for a declined attempt; it disappears on its own, usually within a few business days. If you are still stuck, write to us and we will help you find another way to complete the order.
\nTo protect you and us from fraud, we occasionally ask a simple question before making an order, for example to confirm a delivery address that looks incomplete or a billing address in a different country from the delivery address. We only ask by email from support@warmheartgifts.com, and we never ask for a password, a one-time code or a full card number. If we cannot verify an order within 7 days, we cancel it and refund it in full.
\nWe do not currently add sales tax at checkout, so your order total has no tax line. If that changes, for example because tax rules for online sellers change, tax will be calculated and shown at checkout before you pay, and this page will be updated first. Orders delivered to Canada, Australia or New Zealand may be charged import duties or taxes by those countries when they arrive. Those charges are not collected by us and are paid by the recipient if requested; see Shipping & Delivery.
\nWe do not currently offer discount codes, gift cards or store credit, so the checkout has no field for them. If we ever introduce them, the rules will be published with the offer and on this page. Please be careful with websites or messages offering “Warm Heart Gifts” codes: any genuine offer will appear on warmheartgifts.com itself.
\nRefunds always go back to the payment method you used for the order, in US dollars, and reach it within 7 days after the return is received and approved, a photo claim is approved, or a cancellation is confirmed. Your bank may take a little longer to show the credit on your statement. We never charge a fee to refund you. The full details are in our Refund Policy.
\nWhen you send a gift directly to another person, you pay with your own payment method and enter their address as the delivery address. Your billing address can be different from the delivery address and in a different one of our four countries. The recipient never sees your payment details or the price; we do not put receipts in gift parcels. If they return the gift, the refund comes back to you.
\nSome of our orders are large: shirts for four generations at a summer reunion, an ornament for each of nine grandchildren, matching mugs for every couple at an anniversary dinner. These are paid in one checkout like any other order. If your bank limits the amount of a single online payment, you can split the order into two smaller orders; tell us in the Order notes box that they belong together, and we will make and ship them as a set where we can.
\nIf you are ordering for a group and collecting money from relatives, please place the order with one payment method. We cannot split one order across several cards or accounts, and refunds always return to the method that paid.
\nOccasionally a payment looks successful on your side but our system does not receive the confirmation, for example if the connection drops just as you press the button. If you were charged but did not receive an order confirmation email within an hour, check your spam folder first. If nothing is there, write to us with the date, time and amount of the charge, and the email address you used. We will find the payment and either complete the order or refund it within 7 days. Please do not place the same order again until we reply, so that you are not charged twice.
\nIf you see two charges for one order, one of them is usually a temporary authorisation that your bank releases automatically within a few business days. If both remain after a week, send us the details and we will refund the duplicate.
\nIf you are buying gifts for colleagues or clients, your order confirmation email serves as your receipt and shows the date, items, total and our business name and address. If you need a different format for your records, write to us with the order number and we will help where we can.
\nIf something about a payment looks wrong, write to support@warmheartgifts.com with your order number, the date and the amount, but not your card details. We reply within 1 business day. You may also find help in our FAQs and the Help Center.
\nWarm Heart Gifts, 688 Millsap Road, Fayetteville, AR 72703, US.
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