Last updated:
\nUse the form below to check the status of your Warm Heart Gifts order. Enter your order number, which you will find in your order confirmation email, and the billing email address you used at checkout. Below the form you will find what each status means, what to do at each stage, and how we step in if a parcel is late or lost.
\nTo track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
\n\n\t\t
\t\n\n\t\n\t\n\t\n\t\n\n
As soon as you place an order, we send a confirmation email to the address you entered at checkout. The order number appears in the subject line and near the top of the message. If you cannot find the email, search your inbox for “Warm Heart Gifts” and check your spam, junk or promotions folders. Some email services file order emails under a separate tab.
\nThe form above needs the billing email, which is the email you entered at checkout, even if the gift was delivered to someone else. If you placed the order as a guest and no longer have the confirmation, write to support@warmheartgifts.com with your name, the delivery address and the approximate order date, and we will look it up for you.
\nIf you received a gift and want to follow its journey, the person who ordered it can share the tracking link with you, or you can write to us with the delivery address and your name; we can confirm the delivery status without sharing order details that belong to the buyer.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was started but payment has not been confirmed. | \nIf you completed payment, wait a few minutes and refresh. If it stays pending, write to us; do not pay twice. | \n
| On hold | \nWe paused the order, usually to ask you a question about the text, the address or the payment. | \nCheck your email for our message and reply; we cannot continue until we hear from you. | \n
| Processing | \nPayment is confirmed and your gift is being made, usually within 1–3 business days. | \nNothing, unless you need a change. Changes are free within 24 hours of ordering. | \n
| Shipped (Completed) | \nThe parcel has been handed to the carrier. A tracking email is on its way. | \nUse the carrier link in your shipping email. The first scan can take 24 to 48 hours to appear. | \n
| In transit | \nThe carrier is moving the parcel. International parcels pass between carriers. | \nAllow 7–14 business days. Short pauses at hand-overs are normal. | \n
| Out for delivery | \nThe parcel is with the local driver or postal service today. | \nMake sure someone can receive it, or that it can be left safely. | \n
| Delivered | \nThe carrier recorded the parcel as delivered. | \nIf you cannot find it, see section 5. | \n
| Delivery exception | \nThe carrier could not deliver, for example because of an incomplete address, a closed building or a customs question. | \nRead the carrier’s note and write to us with your order number; we help arrange redelivery. | \n
| Cancelled | \nThe order was cancelled at your request or because we could not verify it. | \nYour refund reaches your original payment method within 7 days of the cancellation being confirmed. | \n
| Refunded | \nA refund has been issued for all or part of the order. | \nAllow up to 7 days for it to appear; write to us if it does not. | \n
Every gift is made after you order. For the first 1–3 business days, your order is in our hands: we read the personalisation, print the gift, check it and pack it. During that time there is no carrier tracking yet, because there is no parcel yet. Once we hand the parcel over, the carrier’s tracking takes over and the parcel usually reaches the United States, Canada, Australia or New Zealand within 7–14 business days. That is why the total estimate is about 8–17 business days, and why a few days of “Processing” are expected rather than a sign of a problem.
\nParcels to Canada, Australia and New Zealand start with a US carrier and are handed to a local postal service in the destination country. A few patterns are normal:
\nIf your tracking has not updated for 7 business days, or your parcel has not arrived 7 business days after the latest estimate on our Shipping & Delivery page, write to us with your order number. You do not need to contact the carrier yourself. We open an investigation, keep you informed, and if the carrier confirms the parcel is lost, or the investigation is not resolved within 5 business days, we remake and resend your gift free of charge or refund you in full, whichever you prefer. Our Refund Policy explains the timing.
\nOccasionally tracking shows “Return to sender”, usually because an address was incomplete or a parcel was not collected from a post office in time. When it reaches us, we contact you to confirm the address and reship it once free of charge. If you would rather cancel, we refund the order in full once the parcel is back.
\nIf a gift is for a fixed date, check tracking a few days before. If it looks unlikely to arrive in time, write to us; we cannot speed up a carrier, but we can tell you honestly what to expect so you can plan, for example by letting the recipient know a gift is on its way. We would rather you know early than be surprised on the day.
\nOnce a parcel is with the carrier we cannot change what is inside it. For an address change, we can ask the carrier to redirect the parcel, although the carrier decides whether that is possible, and international parcels often cannot be redirected after they leave the United States. For a change to the gift itself, let it arrive and use our Returns & Exchanges Policy: 60 days, with free return postage.
\n| When it arrives | \nWhat to check | \n|
|---|---|---|
| Order confirmation | \nWithin minutes of ordering | \nNames, dates, sizes and the delivery address. You have 24 hours to change anything free of charge. | \n
| A question from us (only if needed) | \nWithin 1–3 business days | \nReply as soon as you can; your order is paused until we hear from you. | \n
| Shipping notice with tracking | \nWhen the parcel is handed to the carrier | \nThe tracking link and the carrier’s name. | \n
| Change, cancellation or refund confirmation | \nWhen we complete your request | \nThat the change or amount matches what you asked for. | \n
Add support@warmheartgifts.com to your contacts so these emails reach your inbox. We never ask for passwords or card details in any of them.
\nApartments and flats: include the unit or flat number on the first address line. A missing unit number is the most common reason a parcel is returned. Rural addresses: include any road or lot number your local carrier uses; in New Zealand, a rural delivery number helps. Hospitals and care homes: add the ward, room or department and the recipient’s full name. Workplaces: include the company name and the floor or department, and remember that offices may be closed on weekends, which can delay a delivery scan.
\nNo. Making takes 1–3 business days, and the status stays Processing until the parcel is handed to the carrier. Weekends and US public holidays do not count as business days.
\nThe label is created when the parcel is packed. The first carrier scan can take 24 to 48 hours to appear. If nothing changes after 3 business days, write to us.
\nYes. The shipping email goes to the buyer’s address, and the tracking link works for anyone you share it with.
\nLocal post offices in all four countries hold parcels for a limited time, often one to three weeks, before returning them. If the recipient is travelling, ask the post office about extending the hold, or let us know so we can watch for a return. If the parcel comes back to us, we reship it once free of charge.
\nNo. Import duties or taxes on parcels to Canada, Australia or New Zealand are set and collected by those countries, not by Warm Heart Gifts. Genuine requests come from the local postal or customs service. If a message asks for payment through an unfamiliar link, check with the local service directly before paying.
\nOccasionally a larger order ships in more than one parcel, for example a canvas and a mug packed separately. Each parcel has its own tracking, and both appear in your shipping email.
\nWrite to support@warmheartgifts.com or submit a ticket with your order number and, if you have it, the tracking number. We reply within 1 business day. You may also find answers on our FAQs and Contact Us pages.
\n","visible_characters":10637,"meta_description":"Track your Warm Heart Gifts order with your order number and email. What each status means, international tracking tips and what we do if a parcel is late.","parent":null,"published_at":"2026-10-22T11:20:07+00:00","updated_at":"2026-10-22T11:20:07+00:00"}}