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\nThis Intellectual Property Policy explains what belongs to Warm Heart Gifts on warmheartgifts.com, what you are welcome to do with it, what you may not do, how we treat other people’s brands and creative work when we print personalised gifts, and how to tell us about a concern. It sits alongside our DMCA page, which covers formal copyright notices, and our Terms of Service, of which it forms part. We have written it for two kinds of reader: the customer who wants to know what they can ask us to print, and the rights holder who wants to know how we protect their work.
\nUnless stated otherwise, the following are owned by Warm Heart Gifts or used with permission:
\nOur ownership of a design does not extend to the personal words you add to it. When you order a canvas with your family’s name, the design is ours and the name is yours.
\nYou are welcome to:
\nWithout our written permission, please do not:
\nIf you would like to use something of ours in a way not listed above, such as featuring a gift in an article, ask us; we often say yes.
\n“Warm Heart Gifts” and our heart-in-hands logo identify our shop and the gifts we make. Please do not use them in a way that could confuse people about who made a product or who runs a website. If you see a shop, marketplace listing, social account or advertisement that uses our name or logo and is not us, we would be grateful if you told us. The only official website for Warm Heart Gifts is warmheartgifts.com, and our only support address is support@warmheartgifts.com. We do not currently run accounts on social media platforms, so any account claiming to be ours is not.
\nA personalised gift is only as good as the trust behind it. We do not want to make something that takes from another artist, writer or brand, and we do not want you to receive a gift that could be challenged. So we follow a few rules when we print:
\n| Request | \nCan we print it? | \nWhy | \n
|---|---|---|
| Names, nicknames, dates, places, coordinates | \nYes | \nThese are your personal details, not someone else’s work | \n
| A short line in your own words | \nYes | \nYou wrote it, so it is yours to print | \n
| A traditional blessing or a saying in common use | \nUsually | \nMany traditional phrases are free to use; we may ask about the source | \n
| Song lyrics or lines from recent books and films | \nNo | \nProtected by copyright; we cannot get permission for each order | \n
| Sports team names, crests or colours arranged as a logo | \nNo | \nProtected trademarks belonging to teams and leagues | \n
| Cartoon and film characters | \nNo | \nLicensed characters belong to their studios | \n
| Brand names and logos | \nNo | \nTrademarks belong to their owners | \n
| A photo you took yourself | \nYes, where the product offers photos | \nYou own the copyright | \n
| A photo by a professional or from the internet | \nOnly with the owner’s permission | \nThe photographer or site owner holds the rights | \n
When an order includes something we cannot print, we pause the order and write to you with a suggestion, for example the year a song was first danced to instead of its lyrics. If we cannot agree on wording, we cancel the order and refund it in full.
\nThe names, dates, words and photos you send for your own gift remain yours. By placing an order, you give us permission to use them only to make, ship and support that order, for example to show them to the person printing your gift or to check a misprint you report. We do not use them in our catalogue, in advertising or in examples on the site, and we do not share them except as described in our Privacy Policy. If you would ever like your gift featured, we will ask first and only use it with your written agreement.
\nIf you believe something on our site or a product we made uses your trademark, design or other intellectual property without permission, write to support@warmheartgifts.com with the subject “IP concern”. Please include:
\nFor copyright specifically, our DMCA page lists the formal notice requirements, including the counter-notice process for customers.
\nWe confirm receipt within 1 business day and normally complete our review within 3 business days. While we review, we stop printing any design or order the concern relates to. If we agree the use is not permitted, we remove the material from the site, withdraw the design, and contact any customer whose order is affected. If we disagree, we explain why in writing. We keep a record of each concern and our decision.
\nWe cannot print a team’s name, crest or logo, because those belong to the team and its league. You can still make the shirt about the game: the year your dad first took you to a match, the seat number you always sat in, or a nickname from the stands. Those details are yours, and they often mean more.
\nNo, licensed characters belong to their studios. Our own designs include simple illustrations, and you can add her name, her age and a line she says every day. If you describe what she loves, we are glad to point you to a design that suits it.
\nSong lyrics are protected by copyright even when the line is short. Instead, many couples print the song title in their own handwriting style, or simply “our first dance” with the date. We will suggest wording when we contact you.
\nIf you own the logo, yes, where the product offers image personalisation. Tell us in your order notes that the logo is yours. We may ask you to confirm it in writing before we print, which protects both of us.
\nSchool portraits are usually owned by the photography company that took them, and many companies sell a personal print release. If you have one, you are welcome to use the photo where a product offers photo personalisation. If you took the photo yourself, it is already yours.
\nTraditional scripture verses and well-known prayers are usually free to print, although some modern translations are copyrighted. Tell us which translation you would like, and if we have any doubt we will suggest a translation that is free to use. We print the words plainly, without religious symbols, so that the name remains the centre of the ornament.
\nUnfortunately, small online shops are sometimes copied: their names, logos, product photos or policy pages appear on other websites that have nothing to do with them. If you find a site or listing that looks like ours but is not on warmheartgifts.com, please do not order from it and please let us know. We will report it to the platform or host concerned. Orders placed on other websites are not covered by our returns, refunds or support.
\nWe enjoy hearing ideas for new designs or products. If you send us a suggestion, you agree that we may use it freely without payment or credit, unless we agree otherwise in writing beforehand. This does not apply to the personal text or photos you send for your own gift, which remain yours as described in section 6. If you are a designer hoping to work with us, please say so in your first message, and do not send finished artwork until we have agreed terms.
\nTo ask permission to use our content or name, to report a concern, or to tell us about a site impersonating Warm Heart Gifts, write to support@warmheartgifts.com or by post to Warm Heart Gifts, 688 Millsap Road, Fayetteville, AR 72703, US. For other questions, see our Contact Us page or the Help Center.
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